What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Staff ia wonderful. They also have refurbished hearing aids which are very reasonably priced.

Coleen Parker, on Google

I accompanied Gordon "Gary" McMains to Pacific Coast Hearing Center today. The Staff was very attentive, kind, understanding, and completely professional. It was a good experience.

John Anthony Arrijuria, on Google

My recent experience with Pacific Coast Hearing was excellent. The audiologist, Karen, was professional and helpful. She offered choices and explained how the devices differed. I am satisfied with my purchase and would recommend PCH and this audiologist to a friend.

Lelah Van Hoek, on Google

I'm not sure what I expected, but everything I experienced at the Pacific Coast Hearing Center was a very pleasurable surprise! What brought me there was a pending appointment with an ENT; an Ear, Nose & Throat Doctor, which is no doubt what brings most people there. The Audiologist was...

AL S., on Google

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