What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Friendly local staff. They are always willing to help and want to be sure that you are satisfied with the product and their service.

Doug Burhans, on Google

Everything went smoothly as always. The staff was experienced, friendly and professional. The hearing spe ialist T the Brookings branch is always looking out for me, cleaning my ears offering aid cleaning as well. Great job to the staff.

ripple k dog Smith, on Google

Wonderfully awesome people. Staff were very friendly, professional and understanding of my (or lack of ) hearing. Everything regarding the procedures of testing and explanation thereof was exceptional. The ladies in the front office to the audiologist made me feel welcomed and comfortable. I would highly recommend this business and...

Baden Whitehead, on Google

Friendly staff. I felt the Doctor was honest and friendly. Didn’t push getting hearing aids when she didn’t feel I needed them. I will recommend her to all of my friends.

Joyce Dodge, on Google

This place is fantastic! We feel more informed about what is going on with the hearing loss after this appointment than we have with any doctors in the last month. The receptionist Lisa went above and beyond to get us in promptly considering this was a time sensitive issue. I...

KelBel, on Google

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